Understanding the terms and conditions for using our services.
Please read these terms carefully before using our services
This Terms of Service (This "Terms") is a legal agreement between you ("you" or "your") and RFway ("RFWay", "InsightSentry", "we", "our", or "us") and govern your use of InsightSentry's services, including its application programming interfaces ("APIs") and other products and services (collectively, the "Services").
IMPORTANT NOTICE REGARDING COMMERCIAL USE: Access to and use of the Services and all Market Data (as defined below) are provided under specific licensing terms. Unless explicitly stated otherwise in a separate, written commercial license agreement with InsightSentry, or where specific terms of a Third-Party Provider (as defined below) grant such rights, the Services and all Market Data provided are designated strictly for personal, individual, non-business, and non-commercial use only. If you wish to use the Services or any Market Data for business or commercial purposes, you must contact us at support@insightsentry.com to inquire about and obtain the appropriate commercial licenses. Unauthorized commercial use is strictly prohibited and may result in the suspension or termination of your access and other appropriate actions in accordance with these Terms.
By creating an account and using any of the Services, you expressly agree to these Terms, the terms of any Services that you procure through the Services interface (each, an "Order Form"), any terms referenced herein that apply to a particular Services (e.g., the Market Data Terms of Service) ("Additional Terms"), and any other policies referenced herein (collectively, the "Agreement").
The Agreement takes effect when you first accept these Terms as part of the account sign-up process for the Services and will remain in effect until terminated as specified herein. If you do not agree with the Agreement, please do not accept these Terms, and you may not access or use the Services.
InsightSentry offers a financial data market platform that gives users the tools to access and use financial market data and other information relating to securities, foreign exchange, cryptocurrencies, other financial instruments, products, vehicles, indexes, values, indicators, or other means, and other information concerning financial markets made available by industry sources, financial exchanges, securities information processors, and other third-party suppliers of Market Data ("Third Party Providers'') and/or InsightSentry through the Services (collectively, "Market Data").
Market Data Ownership and Licensing: You acknowledge and agree that ownership of all Market Data, whether provided by InsightSentry or Third-Party Providers, rests with the original data owners, including InsightSentry and the respective Third-Party Providers. Your receipt and use of Market Data is subject to the Market Data Terms of Service, which are incorporated herein by reference, and, where applicable, the specific terms and conditions of the relevant Third-Party Providers. By entering into the Agreement, you agree to the Market Data Terms of Service and understand that additional terms from Third-Party Providers may apply to specific Market Data, particularly for commercial uses.
Subject to the terms and conditions of the Agreement, we grant you a non-exclusive, non-transferable, non-assignable, worldwide, limited right to access and use the Services, as such Services may be modified, revised, and updated in accordance with the Agreement, solely for your own personal, non-commercial, and non-business purposes, unless you have entered into a separate, explicit commercial license agreement with InsightSentry. Any commercial use requires a separate, explicit commercial license agreement with InsightSentry.
You must open an account with us to use the Services. During the registration process, we will ask you for information, which may include, but is not limited to, your name, e-mail address, and other personal information. You must provide accurate and complete information in response to our questions, and you must keep that information current. We reserve the right to change your account type, downgrade, suspend, or terminate your Account and the account of anyone who provides inaccurate, untrue, or incomplete information or who fails to comply with the account registration requirements.
You represent and warrant that you are at least eighteen (18) years old. You also represent and warrant that you will comply with all applicable laws (e.g., local, state, federal and other laws) when using the Services. Without limiting the foregoing, by using the Services, you represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo; and (b) you have not been identified as a Specially Designated National or placed on any U.S. Government list of prohibited, sanctioned, or restricted parties. If you access or use the Services outside of South Korea, you are solely responsible for ensuring that your access and use of the Services in such country, territory, or jurisdiction does not violate any applicable laws.
You are solely responsible for any and all activities conducted under your account, including your API keys. You agree to notify us immediately of any unauthorized use or any other breach of security on your account or API keys. We shall not be liable for any loss incurred in connection with or resulting from any party's unauthorized use of a password, account, or API keys. You acknowledge and agree that losses incurred by us or another party due to the unauthorized use of your account, API keys, or password are solely at your liability. Accordingly, you are solely responsible for maintaining the confidentiality of your account password, username, and any other credentials relating to your account. Unauthorized use of another's account or password is strictly prohibited.
We reserve the right to disable your account, including your API keys, at any time, including if you have failed to comply with any of the provisions of the Agreement, or if activities occur on your account or through your API keys which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third-party rights, or violate any applicable laws or regulations.
The Services include both paid-for Services ("Paid Services") and free-of-charge Services ("Free Services"). We offer certain Paid Services to be paid for on a monthly or annual recurring basis ("Paid Subscription Services") and other Paid Services on an as-used basis ("Add-On Services"). Paid Subscription Services may subject you to recurring fees and/or terms. By signing up for a Paid Subscription Service, you agree to pay us the subscription fee and any applicable Taxes (as defined below) on a recurring basis as specified in the applicable Order Form(s) ("Subscription Fee"). Add-On Services may subject you to fees charged per usage and/or terms, including transaction volume. By using an Add-On Service, you agree to pay the fees specified in the applicable Order Form and any Taxes incurred at the time of usage ("Add-On Fees" and, together with Subscription Fees, "Fees"). Unless otherwise provided, Fees will be charged upon purchasing the Paid Services. Except as provided herein, Subscription Fees will be charged upon the monthly or annual anniversary of your purchase of the Paid Subscription Services and will continue until the Paid Subscription Services are terminated as set forth in the Agreement.
For Paid Services, you authorize us to charge your designated payment method. By providing an acceptable payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your purchase, including any applicable taxes and other charges. If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your Paid Service may be downgraded, suspended, or canceled. You must resolve any problem we encounter in relation to the payment method you provide in order to proceed with your use of the Service. You authorize us or our third-party payment processor to charge your payment method for the corresponding amount. This payment obligation shall survive termination or cancellation of this Agreement for any reason whatsoever. Unless otherwise indicated, all Fees and other charges are quoted in U.S. Dollars ($), and all payments must be in U.S. Dollars ($).
We reserve the right to change the prices of the Services from time to time. We will attempt to give you advance notice of any such price changes prior to the next billing cycle. Your continued use of the Paid Subscription Services after notice of a change to our Fees will constitute your agreement to such changes. If you accept a promotional offer or make changes to your Paid Services, the Fees, Taxes, and amounts billed may vary. In addition, billing amounts may also vary due to changes in applicable Taxes or currency exchange rates.
Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, "Taxes"). You will be responsible for paying all Taxes associated with your purchases, except for those taxes based on our net income. Should any payment for the Services be subject to withholding tax by any government, you will reimburse us for such withholding tax.
At any time, you may purchase additional Paid Services as well as upgrade your Free Service to a Paid Subscription Service. If you purchase a monthly Paid Subscription Service, the Fees reflected in the applicable invoice will be for a prorated monthly subscription, and you will be invoiced on the same date that you upgraded your account for each subsequent calendar month. If you sign up for an annual Paid Subscription Service, the Fees reflected in the applicable invoice will be for a full annual subscription.
You may downgrade from a Paid Subscription Service to a lower-tier Paid Subscription Service or to a Free Service at any time from your account settings. If you downgrade any Paid Subscription Services, you will remain responsible for any unpaid Fees under the applicable Paid Subscription Services, and Services under the applicable Paid Subscription Services will be deemed fully performed and delivered upon expiration of the applicable Paid Subscription Services subscription term. If you cancel a Paid Subscription Service, you will continue to have access to that Paid Subscription Service through the end of your then-current billing period, but you will not be entitled to a refund or credit for any Fees already due or paid.
IMPORTANT NOTICE: Due to the nature of financial data and Market Data provided through our Services, ALL SALES ARE FINAL. Once financial data, Market Data, or any information is delivered to you via our APIs or any other means through the Services, no refunds, credits, or chargebacks will be provided under any circumstances. This includes, but is not limited to:
(a) Real-time or historical stock prices, quotes, or market data; (b) Financial indicators, analytics, or derived data; (c) Any data accessed through our APIs, regardless of how briefly it was accessed; (d) Data that you claim was inaccurate, incomplete, or not as expected; (e) Data accessed due to technical errors, user error, or accidental API calls; (f) Subscription services where any data has been accessed during the billing period.
By using the Services and accessing any financial data, you acknowledge and agree that: - You understand the nature and value of financial data; - Data cannot be "returned" once accessed or delivered; - You are responsible for understanding our data offerings before purchase; - You accept full responsibility for all API calls and data requests made under your account; - All fees for accessed data are immediately due and non-refundable.
This no-refund policy applies regardless of the reason for your dissatisfaction, including but not limited to technical issues, misunderstanding of data scope, changes in market conditions, or any other circumstances. We strongly recommend reviewing our documentation, utilizing any available trial periods, and contacting support with questions before making purchases.
If you have received any free credits, promotional credits, complimentary subscription periods, subscription extensions at no charge, or any other form of free or discounted access to the Services (collectively, "Promotional Benefits"), no refunds, credits, or chargebacks will be provided for any period during which such Promotional Benefits were active or applicable to your account. This no-refund policy for Promotional Benefits applies regardless of:
(a) Whether you subsequently upgraded to a Paid Service during or after the promotional period; (b) Whether you accessed or used the Services during the promotional period; (c) The reason for dissatisfaction with the Services during the promotional period; (d) Any technical issues, service interruptions, or other problems experienced during the promotional period; (e) Whether the Promotional Benefits were provided as part of a trial, marketing campaign, customer retention effort, or error resolution.
You acknowledge and agree that Promotional Benefits are provided at InsightSentry's sole discretion as a courtesy or promotional offer, and that no monetary value can be claimed or refunded for such benefits. If you received Promotional Benefits in error, InsightSentry reserves the right to revoke such benefits and adjust your account accordingly, but will not seek payment for Services used during the erroneous promotional period unless such use violated the Agreement.
If any Fees owed to us by you are overdue, we may, without limiting our other rights and remedies, downgrade any Paid Subscription Services to the Free Services or suspend any Paid Subscription Services until those amounts are paid in full, so long as we have given you notice that your account is overdue. You acknowledge and agree that a downgrade or suspension will result in a decrease in certain features and functionality, as illustrated by comparing the plans on our Products page.
If you fail to make payment for your subscription for two (2) consecutive months, your account will be suspended.
For users paying through manual invoices (not automatic payment), you will be required to make payment within sixty (60) days of the invoice date. If you fail to do so, your account will be suspended.
Notwithstanding Sections 4.4 and 4.5, if InsightSentry fails to provide stable Services and such failure to meet our service level agreements (SLA) results in significant service unavailability (downtime) for a continuous period exceeding three (3) days, you may be eligible for a partial refund for the impacted Paid Services. Such refunds will be determined at InsightSentry's sole discretion, assessed on a case-by-case basis, and will not exceed a prorated portion of the Subscription Fee for the period of the sustained instability. This refund provision does not apply to any period during which your account benefited from Promotional Benefits as defined in Section 4.5. To request a refund under this clause, you must notify support@insightsentry.com within seven (7) days of the end of the continuous three-day instability period, providing detailed information about the service disruption. This partial refund for service instability is the sole and exclusive remedy for any failure to meet service levels.
The Services contain material that is derived, in whole or in part, from material owned by InsightSentry as well as Third-Party Providers. We expressly and exclusively reserve for ourselves (and our licensors) any and all registered and unregistered rights (whether or not registrable) granted, applied for, or otherwise now or hereafter in existence under or related to any patent or patentable subject matter, copyright or copyrightable subject matter, trademark or trademarkable subject matter, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world (the "Intellectual Property Rights'') that are created, generated, acquired, or used in connection with the Services and Market Data. The look and feel of the Services, including, but not limited to, any custom graphics, button icons, and scripts are also our property, and you may not copy, imitate, or use them, in whole or in part, without our prior written consent. Nothing herein shall be deemed to grant any rights or licenses to our Intellectual Property Rights to you, except as is expressly required for you to use the Services (but not apart from your use thereof). In addition, you agree to preserve the confidentiality of the Services.
Subject to the limited rights expressly granted hereunder, InsightSentry, its Affiliates, and its Third-Party Providers and other licensors reserve all of their right, title, and interest in and to the Services and Market Data, including all of their related Intellectual Property Rights. This Agreement is not a sale, and no rights are granted to Customer hereunder other than as expressly set forth herein.
Except as set forth herein, this Agreement does not give InsightSentry any rights of ownership in, or related to, any Intellectual Property Rights owned by Customer. Unless otherwise specified in a Third-Party Agreement and subject to InsightSentry's Intellectual Property Rights in the Services, Customer will own all rights in and to any data produced by Customer from Customer's use of the Market Data in accordance with the terms of this Agreement and any Third-Party Agreements.
You acknowledge and agree that any of our names, trademarks, service marks, logos, trade dress, or other branding included as part of the Services are owned by us, unless otherwise noted, and may not be copied, imitated, or used (in whole or in part) without our prior written consent. All other third-party trademarks, registered trademarks, and product names mentioned on the Service or contained in the content linked to or associated with any information displayed on the Service are the property of their respective owners and may not be copied, imitated, or used, in whole or in part, without the permission of the applicable intellectual property rights holder. Reference to any products, services, processes, or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by InsightSentry.
You may voluntarily post, submit, or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about InsightSentry or our Services (collectively, "Feedback"). By submitting Feedback to us, you hereby grant us a royalty-free, irrevocable, perpetual, non-exclusive, unrestricted, worldwide license to use, copy, adapt, modify, sublicense, transmit, distribute, display, sell, transfer, incorporate into our products or services, create derivative works from, or otherwise exploit any such Feedback without any compensation to you.
You may not do, attempt to do, enable, or encourage anyone else to do, any of the following:
(a) Use the Services for any illegal purpose or violate any applicable federal, state, local, national, or international laws or regulations (including sanctions laws), or the Agreement;
(b) Violate any rules, regulations or laws of the Financial Industry Regulatory Authority, Inc., the Securities and Exchange Commission, the Commodities Futures Trading Commission, any state securities agency, any securities exchange or association, or any commodities or futures contract market or association;
(c) Violate any terms and conditions of any Additional Terms, including those of Third-Party Providers;
(d) Violate, or encourage others to violate, any right of a third party, including by (i) infringing or misappropriating any third party intellectual property right, (ii) using any trademarks, service marks, design marks, logos, photographs or other content belonging to InsightSentry or obtained from the Services, (iii) making unauthorized copies of any content made available on or through the Services, or (iv) misrepresenting information or defacing or removing any intellectual property marks transmitted with the Services;
(e) Provide any false personal information to us, create a false identity or impersonate another person or entity in any way or perform any fraudulent activity including claiming a false affiliation, accessing any other Services account without permission, or falsifying your age or date of birth;
(f) Interfere with security-related features of the Services or any user's enjoyment of the Services, including by: (i) using any device, software or routine to interfere or attempt to interfere with the proper working of the Services, or any activity conducted on the Services, (ii) disabling or circumventing features that prevent or limit use or copying of any content, (iii) attempting to decipher, decompile, disassemble or reverse engineer any of the software or source code comprising or making up the Services except to the extent that the activity is expressly permitted by applicable law, (iv) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code, (v) disrupting any network, equipment, or server connected to or used to provide the Services, (vi) disabling, overburdening, impairing, damaging, or hijacking the operation of any hardware, software or telecommunications equipment or any other aspect of the Services or communications equipment and computers connected to the Services, (vii) accessing, tampering with or using non-public areas of the Services, InsightSentry's (and its hosting company's) computer systems and infrastructure or the technical delivery systems of InsightSentry's providers, (viii) creating a new account with InsightSentry, without InsightSentry's express written consent, if InsightSentry has previously disabled or suspended an account of yours, or (ix) using the Services, without InsightSentry's express written consent, for any unauthorized purpose, including communicating or facilitating any commercial advertisement or solicitation or spamming, unless expressly permitted by a commercial license agreement with InsightSentry, (x) gaining unauthorized access to the Services, to other users' accounts, names or personally identifiable information, or to other computers or websites connected or linked to the Services, (xi) bypassing any approved software through which the Services is made available, or (xii) framing or linking to any of the materials or information available on the Services, or (xiii) interfering with or disrupting the Services, networks or servers connected to the Services or violate the regulations, policies or procedures of those networks or servers;
(g) Interfere with any user's enjoyment of the Services by: (i) restricting, discouraging, or inhibiting any person from using the Services, disclosing personal information about a third person on the Services or obtained from the Services without the consent of that person, or collect information about or threaten, harass, demean, embarrass, menace or intimidate users of the Services; (ii) making any unsolicited offer or advertisement to another user of the Services, (iii) collecting personal information about another user or third party without consent, (iv) soliciting, or attempt to solicit, personal information from other users of the Services, or (v) using the Services to send communications to persons who have requested that you not send them communications;
(h) Sell or otherwise transfer the access granted under the Agreement or any of InsightSentry's materials or any right or ability to view, access, or use any of InsightSentry's materials, except as explicitly permitted by a commercial license agreement with InsightSentry;
(i) Use or attempt to use another user's account;
(j) Pose as another person or entity or otherwise falsify your account information;
(k) Adapt, modify, or create derivative works based on the Services or the technology underlying the Services in whole or part;
(l) Use the Services from a country sanctioned by the government of the United States or to facilitate transactions involving individuals sanctioned by the government of the United States or located in sanctioned countries;
(m) Use the Services to carry out any financial activities subject to registration or licensing; or
(n) Promote, offer for sale or sell any security or item, good, or service that (i) violates any applicable federal, state, or local law or regulation, (ii) you do not have full power and authority under all relevant laws and regulations to offer and sell, including all necessary licenses and authorizations, or (iii) InsightSentry determines, in its sole discretion, is inappropriate for sale.
You can display the transformed data obtained via our Services (e.g., through our APIs) to your end users for personal, individual, non-business, or non-commercial purposes only. You are expressly prohibited from selling, reselling, sublicensing, distributing, or otherwise commercially exploiting the raw or transformed Market Data obtained through our Services without a separate, valid commercial license agreement with InsightSentry.
For any business or commercial use, including but not limited to the redistribution, display, or incorporation of Market Data into commercial products or services, you must contact support@insightsentry.com to obtain the necessary commercial licenses from InsightSentry. In most cases, InsightSentry will procure and manage these licenses on your behalf from the relevant Third-Party Providers where such a separate license is required for commercial use of their data. However, it is your sole responsibility to ascertain and comply with all applicable licensing requirements for any commercial use of Market Data, and any violation of these terms or Third-Party Provider terms may result in the suspension or termination of your account.
Customer hereby acknowledges and agrees that InsightSentry has a perpetual and irrevocable right to collect, analyze, use, and evaluate all usage data related to your access and use of the Services and Market Data ("Usage Data") for InsightSentry's own purposes without accounting or compensation to Customer. This includes, without limitation, using such data to operate, improve, and develop the Services; to monitor compliance; and for research, analytics, benchmarking, marketing, and product development. To the extent any Usage Data contains Personal Data, InsightSentry's collection, use, retention, and disclosure of such Usage Data will be governed by the InsightSentry Privacy Policy and applicable South Korean data privacy laws, including the Personal Information Protection Act (PIPA).
In addition, Customer acknowledges and agrees that InsightSentry may compile data that is aggregated, de-identified, or not otherwise reasonably associated or linked to Customer or any other identifiable individual from all or part of the Usage Data ("De-identified Data") for the purposes of improving the Services, for evaluating platform-wide trends, for product development and marketing, for optimizing the performance or metrics of the Service, for accounting or audit requirements, and as required or permitted by law. For the avoidance of doubt, De-identified Data shall belong to InsightSentry and shall be considered InsightSentry's Confidential Information.
We may, but have no obligation to, monitor the use by you and other users of the Services. We reserve the right to take, or refrain from taking, any and all steps available to us, including downgrading, suspending, or terminating your access to the Services or seeking other legal or equitable remedies, once we reasonably suspect or become aware of any violation of applicable law, any governmental authority, or if we in our sole and reasonable discretion determine you are violating the Agreement or the terms of a Third-Party Provider. Such suspension or termination shall not constitute a breach of the Agreement by InsightSentry. We may, at our discretion, issue warnings and contact you regarding potential violations of these Terms or third-party terms.
Without limiting any other suspension rights that InsightSentry may have, InsightSentry may suspend providing any or all Services to Customer or its Authorized Users, if: (a) InsightSentry reasonably believes that further provision of the Services would be (or would present a substantial risk) in contravention of any applicable laws, rules, regulations, rules of any self-regulatory organization, or any Third-Party Provider Agreements; (b) a Third-Party Provider requires or directs InsightSentry to do so; (c) Customer breaches this Agreement or any other agreement between the Parties; (d) Customer or its Authorized Users breach any use restrictions contained in Section 6.1(a); or (e) InsightSentry believes that Customer's use of the Services (i) is or may be harmful to InsightSentry or any third party; (ii) degrades, or may degrade, the security, stability, or reliability of the Services or any third party's system (e.g., a distributed denial of service attack); or (iii) is or may be unlawful. In such cases, we will endeavor to provide you with prior notice where practicable, allowing you an opportunity to remedy the situation. However, in urgent situations related to security or compliance, suspension may occur without prior notice.
Our Services primarily consist of providing you with access to Market Data, much of which originates from various Third-Party Providers. This means that a significant portion of the data you access via our APIs and other service delivery mechanisms is third-party content, integrated and redistributed by InsightSentry.
7.1 Nature of Third-Party Market Data: You acknowledge that InsightSentry acts as a reseller and redistributor of Market Data from Third-Party Providers. While we facilitate access to this data through our Services, we do not own all of the underlying Market Data. The accuracy, completeness, and timeliness of such Market Data are dependent on the Third-Party Providers, and InsightSentry disclaims any liability for inaccuracies or delays originating from such providers.
7.2 Applicability of Third-Party Terms: Your use of any Market Data obtained through our Services is subject not only to these Terms but also to the specific terms and conditions, policies, and licensing requirements of the respective Third-Party Providers (collectively, "Third-Party Provider Terms"). These Third-Party Provider Terms are incorporated into this Agreement by reference and form an integral part of your agreement with InsightSentry for the use of such data. You are solely responsible for identifying, understanding, and complying with all applicable Third-Party Provider Terms, which may include restrictions on data usage (e.g., display, storage, redistribution, commercial use), reporting obligations, and additional fees.
7.3 No Automatic Commercial Rights for Third-Party Data: Unless a separate commercial license agreement with InsightSentry explicitly states otherwise, you are not granted any commercial rights to the Market Data, particularly data originating from Third-Party Providers. For most commercial uses, InsightSentry will facilitate the acquisition of necessary licenses from Third-Party Providers on your behalf. You must contact support@insightsentry.com to initiate this process. Unauthorized commercial use of such data is strictly prohibited and may result in the suspension or termination of your access and other appropriate actions in accordance with these Terms.
7.4 Enforcement of Third-Party Terms: You agree that Third-Party Providers are direct and intended third-party beneficiaries of this Agreement concerning their Market Data. They may enforce their respective Third-Party Provider Terms directly against you. InsightSentry reserves the right to suspend or terminate your access to any or all Services, including specific Market Data feeds, if a Third-Party Provider requires or directs us to do so, or if we reasonably believe you are in breach of any Third-Party Provider Terms. We will endeavor to provide you with notice and an opportunity to remedy the situation before taking such action. We may also contact you on behalf of Third-Party Providers regarding compliance with their terms.
7.5 Third-Party Links and External Services: The Services may also contain links or functionality that allow you to access or use websites and applications not directly integrated into our Market Data delivery (collectively, "External Third-Party Services"). When you click on a link to or access and use an External Third-Party Service, we may not warn you that you have left our Services, and you are subject to the terms and conditions (including privacy policies) of such External Third-Party Services. InsightSentry provides links to these External Third-Party Services only as a convenience. Such External Third-Party Services are not under the control of InsightSentry. InsightSentry is not responsible or liable for any External Third-Party Services, including their content, advertising, products, or other materials. You use all links and access External Third-Party Services at your own risk.
The "Term" of the Agreement will begin on the date that you accept these Terms by creating an account and continue until the Agreement is terminated as set forth herein.
If you purchase a Paid Subscription Service, your subscription term may vary as a continuous monthly or annual term ("Subscription Term(s)"), as described in the applicable Order Form in the course of purchasing the Paid Subscription Service. Your subscription to a Paid Subscription Service will auto-renew for additional Subscription Terms until your subscription is canceled by you, downgraded to a Free Service, or suspended, downgraded, or terminated by us.
The Agreement shall continue in full force until terminated or canceled pursuant to the Agreement.
We shall have the right to terminate the Agreement: (a) for any reason whatsoever by providing thirty (30) days' notice to you; (b) immediately for your material breach of the Agreement, other than non-payment of Fees; or (c) for non-payment of Fees, subject to the conditions outlined in Section 4.6. Notwithstanding the foregoing, we reserve the right, in our sole discretion and without notice, at any time and for any reason, to remove, modify, suspend, downgrade, or disable access to all or any portion of the Services if your actions severely impact the integrity, security, or compliance of our Services or those of our Third-Party Providers.
At any time, you may stop using the Services, and you may terminate the Agreement for any reason whatsoever by contacting support@insightsentry.com.
You may cancel a subscription to a Paid Subscription Service at any time. Your cancellation will take effect at the end of the current Subscription Term. To cancel your subscription and automatic payment, you may downgrade your account to the applicable Free Service or you may contact our team at support@insightsentry.com. Cancellation does not entitle you to the refund of any previously paid Fees, particularly any Fees paid for financial data or Market Data that has already been delivered or accessed through our Services. You will not receive a prorated refund for the remainder of the Subscription Term, especially if any financial data has been accessed during the current billing period. In the event you cancel your subscription, note that we may still send you promotional communications unless you opt out of receiving those communications by following the unsubscribe instructions provided in the communications.
When you cancel a Paid Subscription Service, you cancel only future charges for your subscription. You may not receive a refund for the current Subscription Term you paid for, especially if any financial data has been accessed or delivered during that term, but you will continue to have full access to that Paid Subscription Service until the end of that current Subscription Term. At any time for any reason, we may provide a refund, discount, or other consideration ("Credits") to some or all of our users. The amount and form of such Credits, and the decision to provide them, are at our sole and absolute discretion. Credits will not be provided for any financial data or Market Data that has been delivered or accessed. The provision of Credits in one instance does not entitle you to Credits in the future for similar instances, nor does it obligate us to provide credits in the future.
If the Agreement or your account are terminated or suspended for any reason: (a) the license and any other rights granted under the Agreement will end, (b) you agree to terminate and cease use of all Services immediately, and (c) we may (but have no obligation to) delete your information and account data stored on our servers, and we will not be liable to you or any third-party for compensation, reimbursement, or damages for any termination or suspension of the Services, or for deletion of your information or account data. You acknowledge and agree that no refunds will be provided for any financial data or Market Data previously delivered or accessed, regardless of the reason for termination, except as explicitly stated in Section 4.7. In addition to any payment obligations under Section 4 (Payments Obligations), the following Sections of these Terms shall survive and remain in effect in accordance with their terms upon termination: Section 5 (Intellectual Property), Section 7 (Third-Party Market Data and Integrated Services), Section 8.4 (Effect of Termination, Section), Section 10 (Privacy), Section 11 (Disclaimers), Section 12 (Indemnification), Section 13 (Limitation of Liability), Section 15 (Miscellaneous), and Section 16 (Billing Information Usage).
We reserve the right to delete accounts under the following conditions:
(a) Unsubscribed and Inactive Accounts: If you have never subscribed to a Paid Service and have not logged into your account for more than three (3) consecutive months, your account will be automatically deleted.
(b) Cancelled Subscription and Inactive Accounts: If you have cancelled your Paid Subscription Service and have not logged into your account for more than one (1) year, your account will be automatically deleted.
(c) Suspended Accounts for Non-Payment: If your account has been suspended due to non-payment of Fees as described in Section 4.6 and the outstanding Fees remain unpaid for more than ninety (90) days following the suspension date, your account, along with any associated data, may be permanently deleted.
We will endeavor to provide notice to the email address associated with your account prior to any deletion of your account due to inactivity or non-payment. However, we are not obligated to do so and failure to receive such notice will not prevent account deletion. Upon deletion, all data associated with your account, including any API keys, will be permanently removed and cannot be recovered.
As our business evolves, we may make commercially reasonable updates to the Services from time to time. We may also change these Terms and the other components of the Agreement (except any Order Forms). You can review the most current version of these Terms at any time by visiting this page and by visiting the most current versions of the other pages that are referenced in these Terms. The materially revised Terms will become effective on the date set forth in our notice, and all other changes will become effective upon posting of the change. If you access or use the Services after the effective date, that use will constitute your acceptance of any revised terms and conditions.
Please refer to our Privacy Policy, as updated from time to time, for information about how we collect, use, and share your information. By using and providing information to or through the Services, you consent to all actions taken by us with respect to your information in compliance with our Privacy Policy and applicable South Korean data privacy laws, including the Personal Information Protection Act (PIPA).
YOUR ACCESS TO AND USE OF THE SERVICES IS AT YOUR OWN RISK. YOU UNDERSTAND AND AGREE THAT THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND InsightSentry MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, WITH RESPECT THERETO. InsightSentry DISCLAIMS ALL IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMISSIBLE UNDER LAW, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND DOES NOT REPRESENT OR WARRANT: (A) THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR IS TIMELY, CORRECT, ADEQUATE, ACCURATE, OR COMPLETE; OR (B) THE AVAILABILITY OF THE SERVICES OR THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. YOUR USE OR RELIANCE ON THE SERVICES IS SOLELY WITHIN YOUR DISCRETION AND AT YOUR RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS THAT RESULTS THEREFROM. IT IS EXPRESSLY UNDERSTOOD THAT THE SERVICES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT INTENDED TO PROVIDE LEGAL, TAX, INVESTMENT, OR ACCOUNTING ADVICE, NOR SHOULD THE SERVICES BE CONSTRUED AS A RECOMMENDATION, AN OFFER TO BUY OR SELL, OR THE SOLICITATION OF AN OFFER TO BUY OR SELL ANY SECURITY, FINANCIAL PRODUCT, OR INSTRUMENT OR TO PARTICIPATE IN ANY TRADING STRATEGY. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER ANY INVESTMENT, INVESTMENT STRATEGY, OR RELATED TRANSACTION IS APPROPRIATE FOR YOU BASED ON YOUR PERSONAL INVESTMENT OBJECTIVES, FINANCIAL CIRCUMSTANCES, AND RISK TOLERANCE. YOU SHOULD CONSULT YOUR LEGAL OR TAX PROFESSIONAL REGARDING YOUR SPECIFIC SITUATION. NO DETERMINATION OF YOUR SUITABILITY FOR OR THE APPROPRIATENESS OF ANY SERVICES PROVIDED BY InsightSentry HAS BEEN MADE.
BEST-EFFORT DATA DELIVERY: ALL REAL-TIME DATA DELIVERY VIA WEBSOCKET, NATS, MQTT, OR DIRECT PUBLISHING IS PROVIDED ON A BEST-EFFORT BASIS. DUE TO NETWORK CONDITIONS ON EITHER SIDE, DELIVERY OF EVERY INDIVIDUAL TICK OR MESSAGE IS NOT GUARANTEED. TO BACKFILL ANY MISSING DATA, YOU MAY USE OUR REST API, WHICH PROVIDES RELIABLE ACCESS TO RECENT TICK AND BAR DATA.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IN CONTRACTS WITH CONSUMERS, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless InsightSentry, and our respective past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (individually and collectively, the "InsightSentry Parties"), from and against all actual or alleged claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses (including, without limitation, attorneys' fees and expenses) and costs (including, without limitation, court costs, costs of settlement and costs of pursuing indemnification and insurance), of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, "Claims"), including, but not limited to, damages to property or personal injury, that are caused by, arise out of, or are related to: (a) your access and/or use of, or interaction with the Services, including any unauthorized commercial use of Market Data; (b) any act, error, or omission of your use of your account or any user of your account, in connection therewith, including, but not limited to, matters relating to incorrect, incomplete, or misleading information; (c) your violation of the Agreement, including any terms of Third-Party Providers; (d) your violation of the rights of any third-party, including intellectual property rights of Third-Party Providers; and/or (e) your violation of any applicable laws, rules, or regulations, including those of any relevant third-party jurisdiction.
THIS INDEMNITY IS IN ADDITION TO, AND NOT IN LIEU OF, ANY OTHER INDEMNITIES SET FORTH IN A WRITTEN AGREEMENT BETWEEN YOU AND InsightSentry.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT IN NO EVENT WILL InsightSentry OR ITS THIRD-PARTY PROVIDERS BE LIABLE TO YOU OR ANY THIRD-PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM THIS AGREEMENT OR THE SERVICES, PRODUCTS OR THIRD-PARTY SITES AND PRODUCTS, OR FOR ANY DAMAGES RELATED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA, AND WHETHER CAUSED BY STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE AND EVEN IF InsightSentry OR ITS SERVICE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (B) FOR ANY OTHER CLAIM, DEMAND, OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OF THE DELIVERY, USE, OR PERFORMANCE OF THE SERVICES. ACCESS TO, AND USE OF, THE SERVICES, PRODUCTS OR THIRD-PARTY SITES, AND PRODUCTS ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA RESULTING THEREFROM.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF InsightSentry ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT, THE ACCESS TO AND USE OF THE SERVICES EXCEED THE GREATER OF (I) ONE HUNDRED DOLLARS ($100.00), OR (II) THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE SIX (6) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE-STATED REMEDY FAILS ITS ESSENTIAL PURPOSE.
FOR JURISDICTIONS THAT DO NOT ALLOW US TO LIMIT OUR LIABILITY: NOTWITHSTANDING ANY PROVISION OF THE AGREEMENT, IF YOUR JURISDICTION HAS PROVISIONS SPECIFIC TO WAIVER OR LIABILITY THAT CONFLICT WITH THE ABOVE THEN OUR LIABILITY IS LIMITED TO THE SMALLEST EXTENT POSSIBLE BY APPLICABLE LAW. SPECIFICALLY, IN THOSE JURISDICTIONS NOT ALLOWED, WE DO NOT DISCLAIM LIABILITY FOR: (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE OR THAT OF ANY OF ITS OFFICERS, EMPLOYEES OR AGENTS; (II) FRAUDULENT MISREPRESENTATION; OR (III) ANY LIABILITY WHICH IT IS NOT LAWFUL TO EXCLUDE EITHER NOW OR IN THE FUTURE.
IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR." YOU HEREBY EXPRESSLY WAIVE THE APPLICABILITY OF THIS SECTION OF THE CALIFORNIA CIVIL CODE AND ANY RIGHTS THAT YOU MAY HAVE THEREUNDER. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE ABOVE RELEASE.
All feedback, comments, requests for technical support, and other communications relating to the Services should be directed to us via our support chat on our website, by email at support@insightsentry.com, or by filling out this form.
The Agreement shall be construed and enforced in accordance with, and the validity and performance hereof shall be governed by, the laws of South Korea, without reference to principles of conflicts of laws thereof. Any dispute that cannot be amicably settled that arises out of the Agreement shall be referred to arbitration and shall be conducted in accordance with the rules of the Korean Commercial Arbitration Board (KCAB). All such proceedings shall be held in Seoul, South Korea, and shall be conducted in the English language, which shall also be the language of the documents.
Notwithstanding the foregoing, you acknowledge that Market Data originating from Third-Party Providers may be subject to the governing law and arbitration provisions specified by those Third-Party Providers, and you agree to comply with such provisions where applicable to your use of their data.
You acknowledge and agree that some Market Data and Third-Party Services are sourced from entities operating under jurisdictions outside of South Korea. While InsightSentry's operations are governed by South Korean law, your use of such third-party data or services may subject you to the laws and regulations of those respective third-party jurisdictions. It is your responsibility to understand and comply with any such additional legal requirements, and InsightSentry shall not be liable for your failure to do so.
The Agreement contains the entire agreement between you and InsightSentry and supersedes all prior and contemporaneous understandings between the parties regarding the Services. In the event of any conflict between these Terms and any other agreement you may have with us, unless terms of lower precedence expressly state to the contrary, the order of precedence is: (a) the terms of the Order Form, (b) any Additional Terms (including those specific to Third-Party Providers), (c) these Terms, and (d) all terms incorporated by reference into these Terms.
The Agreement is binding upon and inures to the benefit of the permitted successors and assigns of each party. You may not assign, subcontract, delegate, or otherwise convey the Agreement or any of its rights and obligations hereunder. Notwithstanding anything to the contrary in the Agreement, we may assign, transfer, or delegate the Agreement and our obligations hereunder at any time, in our sole discretion.
The Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of the Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Agreement will remain in effect.
No failure or delay by either party in exercising any right under the Agreement will constitute a waiver of that right. No waiver under the Agreement will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.
We will not be responsible or liable to you or deemed in default or breach hereunder by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, a failure by a third party hosting provider or utility provider, strikes, shortages, riots, fires, acts of God, war, terrorism, and governmental action.
The Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. Unless required by a Third Party Provider, there are no third-party beneficiaries to the Agreement. To the extent required by a Third Party Provider, you acknowledge and agree that the applicable Third Party Provider is a third-party beneficiary of the Agreement, is entitled to the rights and benefits hereunder, and may enforce the provisions of the Agreement directly against you as if it were a party hereto.
You acknowledge and agree that your breach of the Agreement would cause irreparable harm to us, for which monetary damages alone may not be adequate. In addition to damages and any other remedies to which we may be entitled, you acknowledge and agree that we may seek and shall be entitled to injunctive relief hereunder to prevent the actual, threatened, or continued breach of the Agreement.
Your billing information may be collected and used for purposes necessary to fulfill regulatory or compliance obligations tied to exchanges or third-party Market Data providers. By using the Services, you agree to this use where applicable.
Effective Date: July 24, 2026
By using our services, you agree to these terms and conditions.